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Changing Name Servers of a Domain Name

In order to host a website on your domain name, you will need to obtain the Name Servers from the Web Hosting company with whom you wish to host your website and point your domain name to these Name Servers.

To Modify Name Servers of your Domain Name

  1. Contact your Web Hosting Company and find out from them the Name Servers you need to use.

    If you have purchased Web Hosting for your domain name through SHANNHost: Smart Hosting, A New kind of Network, then you need to set the Name Servers as specified by SHANNHost: Smart Hosting, A New kind of Network.

    Additional Information

    Name Servers to be used when Hosting with SHANNHost: Smart Hosting, A New kind of Network

  2. Login to your Control Panel. 1

  3. Search for the domain name and proceed to the Order Information view. 2

    Note

    If the domain name is Locked/Suspended by SHANNHost: Smart Hosting, A New kind of Network, you will have to first unlock/unsuspend it before proceeding further.

    Additional Information

    For Resellers:

  4. Click the Name Servers link.

  5. Enter upto 13 Name Servers and click Update Name Servers.

Attention (Anchor: errors)

  • If the Name Server(s) you are submitting has/have not been registered with the Registry, you will encounter the below error message:

    Name server <nameserver> is not a valid name server

    Please contact your Web Hosting Company and ask them to provide Name Servers that are valid and registered with the Registry.

  • You will encounter the below error message in case you try to set only 1 Name Server for a domain name extension that requires a minimum of 2 Name Servers:

    There should be atleast 2 Nameserver(s)

    Additional Information

    Minimum number of Name Servers required for each domain name extension

  • You will encounter the below error message in case the domain name is Locked/Suspended at the Registry (and not in our system) or an outbound Transfer for the domain name to another Registrar is under process:

    Domain Status does not allow this operation.

    You may do the following to resolve either of these cases:

    • a lock/suspension at the Registry, contact our Support Team at shann@shannhost.com to know the reason for lock/suspension and how the lock/suspension may be removed.

    • an outbound Transfer, you may

      • either cancel the Transfer through link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required Name Server modification, or

      • wait for the Transfer to complete and then carry out the desired Name Server modification at the New Registrar.

Note (Anchor: notes)

  • Upon modifying your domain name's Name Servers, your website would begin appearing in a web browser, after about 24 to 48 hours (provided your Web Hosting package is properly setup and you have uploaded the content of your website). This is a standard time-frame required for a process called as DNS Propagation to complete Worldwide. This process is not controlled by any one ISP/company and therefore it can not be hastened.

  • Avoid assigning Name Servers such that a .COM and a .NET (Anchor: comrules) domain name depend upon each other for resolution, since such a configuration will not work.

    Example 1

    Lets consider the domain names yourdomainname.com and yourdomainname.net. You should not assign Name Servers to these domain names as indicated below:

    • yourdomainname.com: ns1.yourdomainname.net and ns2.yourdomainname.net as Name Servers

    • yourdomainname.net: ns1.yourdomainname.com and ns2.yourdomainname.com as Name Servers

    The above limitation, however, is not applicable to domain names under the same TLD (extension).

    Example 2

    Both the below-mentioned configurations will work properly:

    • Configuration I:

      • yourdomainname.com: ns1.yourdomainothername.com and ns2.yourotherdomainname.com as Name Servers

      • yourotherdomainname.com: ns1.yourdomainname.com and ns2.yourdomainname.com as Name Servers

    • Configuration II:

      • yourdomainname.net - ns1.yourdomainothername.net and ns2.yourotherdomainname.net as Name Servers

      • yourotherdomainname.net - ns1.yourdomainname.net and ns2.yourdomainname.net as Name Servers

  • In case of .US (Anchor: usrules) domain names, all Name Servers must be using IP Addresses issued in the United States.

  • .UK (Anchor: ukrules) domain names support only upto 10 Name Servers. Therefore, you can not add more than 10 Name Servers for your .UK domain name.

  • If you wish to modify/delete a Name Server of a .UK domain name, which appears to be the Child Name Server of the same .UK domain name, then you can not do so from this interface. This action is only possible from the Manage Child Name Servers interface.

    Additional Information

    Child Name Servers and how to Modify/Delete one

    Example

    If you wish to modify/delete the Name Server ns1.yourdomainname.uk of yourdomainname.uk, then you will not be able to do so from this interface. This action is permissible from the Manage Child Name Servers interface only.

  • .EU (Anchor: eurules) domain names support only upto 9 Name Servers. Therefore, you can not add more than 9 Name Servers for your .EU domain name.

  • If you wish to modify/delete a Name Server of a .EU domain name, which appears to be the Child Name Server of the same .EU domain name, then you can not do so from this interface. This action is only possible from the Manage Child Name Servers interface.

    Additional Information

    Child Name Servers and How to Modify/Delete one

    Example

    If you wish to modify/delete the Name Server ns1.yourdomainname.eu of yourdomainname.eu, then you will not be able to do so from this interface. This action is permissible from the Manage Child Name Servers interface only.

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